OYADONGHA DENYEFA MELVIN
PRODUCT DESIGNER
OYADONGHA DENYEFA MELVIN
PRODUCT DESIGNER
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Bring your ideas to life
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and discus ways to collaborate.
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and discus ways to collaborate.
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About me
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About me
I'm a product designer based in Lagos, Nigeria with experience in delivering end-to-end UX/UI design for software products. I'm passionate about improving the lives of others through design and am constantly looking to learn new things everyday.
I'm a product designer based in Lagos, Nigeria with experience in delivering end-to-end UX/UI design for software products. I'm passionate about improving the lives of others through design and am constantly looking to learn new things everyday.
OYADONGHA DENYEFA MELVIN
PRODUCT DESIGNER
The process
We started by conducting user research, which involved observing hospital staff using the current hospital management system and conducting interviews to understand their pain points and needs. We also analyzed the hospital's operations and workflows to identify areas where the current system was deficient.
We discovered that the current hospital management system was difficult to navigate, and some of the features were hard to find. The system was also slow, making it difficult for staff to access patient records quickly.
Reddington Hospital
Reddington Hospital is a private healthcare facility located in Lagos, Nigeria. It was established in 2006 with the aim of providing quality healthcare services to the Nigerian population. The hospital is named after the late Sir Michael Adekunle Reddington, a Nigerian philanthropist who believed in the power of education and healthcare to transform lives.
Reddington Hospital is a multi-specialty hospital that provides a wide range of medical services, including general medicine, cardiology, neurology, urology, pediatrics, obstetrics and gynecology, orthopedics, and surgery, among others. The hospital is equipped with state-of-the-art medical equipment and technology, and its medical staff includes highly trained and experienced doctors, nurses, and other healthcare professionals.
In addition to its medical services, Reddington Hospital is also committed to community outreach and health education programs, with a focus on improving the health and well-being of the Nigerian population. The hospital regularly conducts health fairs, educational seminars, and other outreach programs to promote preventive healthcare and disease management.
Reddington Hospital is recognized as one of the leading healthcare facilities in Nigeria, and its commitment to quality healthcare services and community outreach has earned it a reputation as a trusted healthcare provider in the country.
Role
Product Designer
Company
Reddington hospital
Tools
Google sheet, Google form, Figma, Proto.io
Year
2021-2022
Reddington HMS
Health-tech product
LIVE
Resposibilities
I was involved with the following stages of this project which include:
Conducting user research
Creating user flows
Information architectures
Sketches and wireframe
Prototyping
Usability testing
Design Solutions
To ensure that the new hospital management system is scalable and flexible, we used a modular design approach that allows the hospital to add new features and functionalities as needed. Based on our research findings, we designed a new hospital management system that addresses the issues with the current system. Our design solution focused on the following key areas:
User Experience and Usability: We designed a user-friendly interface that is intuitive and easy to navigate. We used a clean and modern design with clear typography and visual hierarchy to improve the user experience. We also added contextual help and tooltips to guide users through the system.
Functionalities: We identified the gaps in the current system and added new functionalities to improve hospital operations. We added features such as patient check-in, electronic health records, appointment scheduling, and inventory management to streamline hospital operations.
Patient Records: We designed a new patient record system that is accurate, up-to-date, and easy to access. We added features such as patient history, allergies, and medication lists to provide doctors with all the necessary information to make informed decisions.
Goals
The primary goal of designing a new HMS for Reddington Hospital is to address the issues and challenges that the hospital is currently experiencing with its third-party HMS. The new HMS should achieve the following goals:
Develop a hospital management system with a user-friendly interface that is easy to learn and use.
Create a system that can handle appointment scheduling, patient history, and billing.
Improve patient flow management with the ability to manage patient queues and real-time updates on patient status.
To make admin users workflow more effective.
To boost employee engagement while utilizing the HMS
Improved access to medical records and test results
Problem Statemet
The existing hospital management system used by Reddington Hospital is deficient in some functionalities and has poor usability. The system has caused inefficiencies in hospital operations, leading to delayed patient care, long wait times, and inaccurate patient records. These inefficiencies have led to a decline in the quality of care provided by the hospital. As a result, Reddington Hospital requires a new hospital management system that is more user-friendly, efficient, and effective.
Implementation
After finalizing the design solution, we began the implementation phase. We worked closely with the hospital staff to ensure that the new system met their needs and addressed the issues they were facing with the old system. We conducted several rounds of testing and made adjustments based on the feedback received from the hospital staff.
The new hospital management system was built using modern web technologies and was designed to be scalable and easy to maintain. We used a modular approach to development, which allowed us to add new features and functionalities as needed.
Post-Launch Evaluation
After the new hospital management system was launched, we conducted a post-launch evaluation to measure its impact on hospital operations. We collected data on key performance indicators such as staff productivity, patient satisfaction, and error rates.
The data showed that the new hospital management system had a significant positive impact on staff productivity. Staff reported that they were able to complete their tasks more quickly and with greater accuracy using the new system. Additionally, patient satisfaction rates increased due to the faster and more accurate service they received from the hospital.
Challenges and Limitations
There were several challenges and limitations we faced while designing and implementing the new hospital management system for Reddington Hospital:
Limited resources: We had limited resources, including time and budget, which constrained our design choices and implementation approach.
Integration with existing systems: The new system needed to be integrated with the existing hospital systems, which required careful planning and coordination.
Maintenance and support: The new system needed to be maintained and supported to ensure its long-term success, which required ongoing resources and commitment from the hospital.
Security and privacy: The new system needed to be secure and comply with privacy regulations to protect patient information.
Despite these challenges and limitations, we were able to overcome them by working collaboratively with the hospital staff, leveraging best practices in UX design and software development, and continuously testing and iterating our design solution.
Usability testing
Before launching the new hospital management system, we conducted user testing to ensure that it met the needs of the hospital staff. The testing involved observing staff using the new system and collecting feedback on its usability and functionality.
The feedback we received from the testing was positive, with staff noting that the new system was easy to use and more efficient than the old one. The new hospital management system was then launched, and we provided training to the hospital staff to ensure that they were comfortable using it.
Login page
Admin dash board
Staff profile creation page
Screenshots of the existing HMS
Conclusion
The redesign of the hospital management system for Reddington Hospital was a success, resulting in improved efficiency, accuracy, and patient satisfaction. We were able to develop a user-centered system that addressed the hospital's pain points and provided a better experience for staff and patients alike.
By conducting user research, using a modular design approach, and conducting testing and evaluation, we were able to ensure that the new system met the needs of the hospital and was flexible enough to adapt to future changes. Overall, the redesign of the hospital management system was a significant improvement for Reddington Hospital, and I am glad to be a part of it.
I am half the design team at Reddington.
I joined Reddington as a Mid-level product designer late 2021, as one of 3 designers in a health care facility of over 10 engineers and 2 product managers. I support design across every aspect of our business and am responsible for leading UX and UI across key parts of the application side of the platform.
I've grown tremendously in the last year, some key achievements of which I have listed below:
Implemented a design process. Our team's adoption of this approach has resulted in more structured and organized work processes, facilitating greater visibility for other teams into our upcoming sprints.
Improved usability across the platform. The external consultancy did not conduct any usability tests before handing off the project to the development team. However, since establishing our own design team, we have made a concerted effort to prioritize UX research and usability testing for all our projects.
Establishing a design kit. Thanks to this approach, we have been able to ensure a seamless and cohesive user experience throughout the platform, with a consistent and visually appealing look and feel that enhances the overall user engagement and satisfaction.
Establishing a design system. This approach has enabled the Engineering and Product teams to gain a deeper understanding of the rationale behind our design decisions and the factors that guide our selection of particular components, leading to more informed and collaborative decision-making processes.
Our process at Reddington is based on the Double Diamond Theory and Lean UX process. We aim to incorporate the key phases of Discovery, Definition, Ideation and Implementation in all of our projects.
Take aways
Some key takeaways from this project are:
Create a strategic plan to launch an MVP. This helps deal with out-of-scope requests that could potentially derail the project and helps deliver a quality product in time.
User testing doesn't end after development. Design is a constant iteration of improving the experience for the end user. Always find ways to collect and listen to your user's feedback.
Involve engineering upfront. This helps to reduce any rework later on as an understanding of the technical limitations upfront will help to inform your design strategy.
Research
Screens and prototype of the new HMS
Reddington Hospital
Goals
Role
Product Designer
Company
Reddington hospital
Tools
Google sheet, Google form, Figma, Proto.io
Year
2021-2022
Resposibilities
I was involved with the following stages of this project which include:
Conducting user research
Creating user flows
Information architectures
Sketches and wireframe
Prototyping
Usability testing
The Process
Research and Analysis
Design Solutions
To ensure that the new hospital management system is scalable and flexible, we used a modular design approach that allows the hospital to add new features and functionalities as needed. Based on our research findings, we designed a new hospital management system that addresses the issues with the current system. Our design solution focused on the following key areas:
User Experience and Usability: We designed a user-friendly interface that is intuitive and easy to navigate. We used a clean and modern design with clear typography and visual hierarchy to improve the user experience. We also added contextual help and tooltips to guide users through the system.
Functionalities: We identified the gaps in the current system and added new functionalities to improve hospital operations. We added features such as patient check-in, electronic health records, appointment scheduling, and inventory management to streamline hospital operations.
Patient Records: We designed a new patient record system that is accurate, up-to-date, and easy to access. We added features such as patient history, allergies, and medication lists to provide doctors with all the necessary information to make informed decisions.
We started by conducting user research, which involved observing hospital staff using the current hospital management system and conducting interviews to understand their pain points and needs. We also analyzed the hospital's operations and workflows to identify areas where the current system was deficient.
We discovered that the current hospital management system was difficult to navigate, and some of the features were hard to find. The system was also slow, making it difficult for staff to access patient records quickly.
Reddington HMS
Health-tech product
LIVE
Reddington HMS
Health-tech product
LIVE
Post-Launch Evaluation
The website design met the goals and exceeded the client's expectations. The website's design is clean, modern, and user-friendly, making it appealing to the target audience. The product page on the website contains all of the necessary information about each tote bag, including materials, features, and benefits. The quick checkout process and multiple payment options contributed to increased sales and customer satisfaction.
The primary goal of designing a new HMS for Reddington Hospital is to address the issues and challenges that the hospital is currently experiencing with its third-party HMS. The new HMS should achieve the following goals:
Develop a hospital management system with a user-friendly interface that is easy to learn and use.
Create a system that can handle appointment scheduling, patient history, and billing.
Improve patient flow management with the ability to manage patient queues and real-time updates on patient status.
To make admin users workflow more effective.
To boost employee engagement while utilizing the HMS
Improved access to medical records and test results
Screenshots of the existing HMS
Implementation
After finalizing the design solution, we began the implementation phase. We worked closely with the hospital staff to ensure that the new system met their needs and addressed the issues they were facing with the old system. We conducted several rounds of testing and made adjustments based on the feedback received from the hospital staff.
The new hospital management system was built using modern web technologies and was designed to be scalable and easy to maintain. We used a modular approach to development, which allowed us to add new features and functionalities as needed.
Challenges and Limitations
There were several challenges and limitations we faced while designing and implementing the new hospital management system for Reddington Hospital:
Limited resources: We had limited resources, including time and budget, which constrained our design choices and implementation approach.
Integration with existing systems: The new system needed to be integrated with the existing hospital systems, which required careful planning and coordination.
Training and adoption: The hospital staff needed to be trained on how to use the new system, and there was a risk that they might not adopt the new system if it was not easy to use.
Maintenance and support: The new system needed to be maintained and supported to ensure its long-term success, which required ongoing resources and commitment from the hospital.
Security and privacy: The new system needed to be secure and comply with privacy regulations to protect patient information.
Despite these challenges and limitations, we were able to overcome them by working collaboratively with the hospital staff, leveraging best practices in UX design and software development, and continuously testing and iterating our design solution.
Reddington Hospital is a private healthcare facility located in Lagos, Nigeria. It was established in 2006 with the aim of providing quality healthcare services to the Nigerian population. The hospital is named after the late Sir Michael Adekunle Reddington, a Nigerian philanthropist who believed in the power of education and healthcare to transform lives.
Reddington Hospital is a multi-specialty hospital that provides a wide range of medical services, including general medicine, cardiology, neurology, urology, pediatrics, obstetrics and gynecology, orthopedics, and surgery, among others. The hospital is equipped with state-of-the-art medical equipment and technology, and its medical staff includes highly trained and experienced doctors, nurses, and other healthcare professionals.
In addition to its medical services, Reddington Hospital is also committed to community outreach and health education programs, with a focus on improving the health and well-being of the Nigerian population. The hospital regularly conducts health fairs, educational seminars, and other outreach programs to promote preventive healthcare and disease management.
Reddington Hospital is recognized as one of the leading healthcare facilities in Nigeria, and its commitment to quality healthcare services and community outreach has earned it a reputation as a trusted healthcare provider in the country.
Problem Statement
The existing hospital management system used by Reddington Hospital is deficient in some functionalities and has poor usability. The system has caused inefficiencies in hospital operations, leading to delayed patient care, long wait times, and inaccurate patient records. These inefficiencies have led to a decline in the quality of care provided by the hospital. As a result, Reddington Hospital requires a new hospital management system that is more user-friendly, efficient, and effective.
Login page
Admin dash board
Staff profile creation page
Usability testing
Before launching the new hospital management system, we conducted user testing to ensure that it met the needs of the hospital staff. The testing involved observing staff using the new system and collecting feedback on its usability and functionality.
The feedback we received from the testing was positive, with staff noting that the new system was easy to use and more efficient than the old one. The new hospital management system was then launched, and we provided training to the hospital staff to ensure that they were comfortable using it.
Screens and prototype of the new HMS
Conclusion
The redesign of the hospital management system for Reddington Hospital was a success, resulting in improved efficiency, accuracy, and patient satisfaction. We were able to develop a user-centered system that addressed the hospital's pain points and provided a better experience for staff and patients alike.
By conducting user research, using a modular design approach, and conducting testing and evaluation, we were able to ensure that the new system met the needs of the hospital and was flexible enough to adapt to future changes. Overall, the redesign of the hospital management system was a significant improvement for Reddington Hospital, and I am glad to be a part of it.
I am half the design team at Reddington.
I joined Reddington as a Mid-level product designer late 2021, as one of 3 designers in a health care facility of over 10 engineers and 2 product managers. I support design across every aspect of our business and am responsible for leading UX and UI across key parts of the application side of the platform.
I've grown tremendously in the last year, some key achievements of which I have listed below:
Implemented a design process. Our team's adoption of this approach has resulted in more structured and organized work processes, facilitating greater visibility for other teams into our upcoming sprints.
Improved usability across the platform. The external consultancy did not conduct any usability tests before handing off the project to the development team. However, since establishing our own design team, we have made a concerted effort to prioritize UX research and usability testing for all our projects.
Establishing a design kit. Thanks to this approach, we have been able to ensure a seamless and cohesive user experience throughout the platform, with a consistent and visually appealing look and feel that enhances the overall user engagement and satisfaction.
Establishing a design system. This approach has enabled the Engineering and Product teams to gain a deeper understanding of the rationale behind our design decisions and the factors that guide our selection of particular components, leading to more informed and collaborative decision-making processes.
Our process at Reddington is based on the Double Diamond Theory and Lean UX process. We aim to incorporate the key phases of Discovery, Definition, Ideation and Implementation in all of our projects.
Take aways
Some key takeaways from this project are:
Create a strategic plan to launch an MVP. This helps deal with out-of-scope requests that could potentially derail the project and helps deliver a quality product in time.
User testing doesn't end after development. Design is a constant iteration of improving the experience for the end user. Always find ways to collect and listen to your user's feedback.
Involve engineering upfront. This helps to reduce any rework later on as an understanding of the technical limitations upfront will help to inform your design strategy.
Reddington HMS
Health-tech product
LIVE
Reddington HMS
Health-tech product
LIVE
Reddington Hospital
Reddington Hospital is a private healthcare facility located in Lagos, Nigeria. It was established in 2006 with the aim of providing quality healthcare services to the Nigerian population. The hospital is named after the late Sir Michael Adekunle Reddington, a Nigerian philanthropist who believed in the power of education and healthcare to transform lives.
Reddington Hospital is a multi-specialty hospital that provides a wide range of medical services, including general medicine, cardiology, neurology, urology, pediatrics, obstetrics and gynecology, orthopedics, and surgery, among others. The hospital is equipped with state-of-the-art medical equipment and technology, and its medical staff includes highly trained and experienced doctors, nurses, and other healthcare professionals.
In addition to its medical services, Reddington Hospital is also committed to community outreach and health education programs, with a focus on improving the health and well-being of the Nigerian population. The hospital regularly conducts health fairs, educational seminars, and other outreach programs to promote preventive healthcare and disease management.
Reddington Hospital is recognized as one of the leading healthcare facilities in Nigeria, and its commitment to quality healthcare services and community outreach has earned it a reputation as a trusted healthcare provider in the country.
Role
Product Designer
Company
Reddington hospital
Tools
Google sheet, Google form, Figma, Proto.io
Year
2021-2022
Problem Statement
We started by conducting user research, which involved observing hospital staff using the current hospital management system and conducting interviews to understand their pain points and needs. We also analyzed the hospital's operations and workflows to identify areas where the current system was deficient.
We discovered that the current hospital management system was difficult to navigate, and some of the features were hard to find. The system was also slow, making it difficult for staff to access patient records quickly.
To ensure that the new hospital management system is scalable and flexible, we used a modular design approach that allows the hospital to add new features and functionalities as needed. Based on our research findings, we designed a new hospital management system that addresses the issues with the current system. Our design solution focused on the following key areas:
User Experience and Usability: We designed a user-friendly interface that is intuitive and easy to navigate. We used a clean and modern design with clear typography and visual hierarchy to improve the user experience. We also added contextual help and tooltips to guide users through the system.
Functionalities: We identified the gaps in the current system and added new functionalities to improve hospital operations. We added features such as patient check-in, electronic health records, appointment scheduling, and inventory management to streamline hospital operations.
Patient Records: We designed a new patient record system that is accurate, up-to-date, and easy to access. We added features such as patient history, allergies, and medication lists to provide doctors with all the necessary information to make informed decisions.
Design Solutions
The Process
Research and Analysis
Before launching the new hospital management system, we conducted user testing to ensure that it met the needs of the hospital staff. The testing involved observing staff using the new system and collecting feedback on its usability and functionality.
The feedback we received from the testing was positive, with staff noting that the new system was easy to use and more efficient than the old one. The new hospital management system was then launched, and we provided training to the hospital staff to ensure that they were comfortable using it.
Usability testing
The website design met the goals and exceeded the client's expectations. The website's design is clean, modern, and user-friendly, making it appealing to the target audience. The product page on the website contains all of the necessary information about each tote bag, including materials, features, and benefits. The quick checkout process and multiple payment options contributed to increased sales and customer satisfaction.
Post-Launch Evaluation
Screenshots of the existing HMS
After finalizing the design solution, we began the implementation phase. We worked closely with the hospital staff to ensure that the new system met their needs and addressed the issues they were facing with the old system. We conducted several rounds of testing and made adjustments based on the feedback received from the hospital staff.
The new hospital management system was built using modern web technologies and was designed to be scalable and easy to maintain. We used a modular approach to development, which allowed us to add new features and functionalities as needed.
Implementation
The existing hospital management system used by Reddington Hospital is deficient in some functionalities and has poor usability. The system has caused inefficiencies in hospital operations, leading to delayed patient care, long wait times, and inaccurate patient records. These inefficiencies have led to a decline in the quality of care provided by the hospital. As a result, Reddington Hospital requires a new hospital management system that is more user-friendly, efficient, and effective.
Goals
The primary goal of designing a new HMS for Reddington Hospital is to address the issues and challenges that the hospital is currently experiencing with its third-party HMS. The new HMS should achieve the following goals:
Develop a hospital management system with a user-friendly interface that is easy to learn and use.
Create a system that can handle appointment scheduling, patient history, and billing.
Improve patient flow management with the ability to manage patient queues and real-time updates on patient status.
To make admin users workflow more effective.
To boost employee engagement while utilizing the HMS
Improved access to medical records and test results
Login page
Login page
Login page
Screens and prototype of the new HMS
There were several challenges and limitations we faced while designing and implementing the new hospital management system for Reddington Hospital:
Limited resources: We had limited resources, including time and budget, which constrained our design choices and implementation approach.
Integration with existing systems: The new system needed to be integrated with the existing hospital systems, which required careful planning and coordination.
Training and adoption: The hospital staff needed to be trained on how to use the new system, and there was a risk that they might not adopt the new system if it was not easy to use.
Maintenance and support: The new system needed to be maintained and supported to ensure its long-term success, which required ongoing resources and commitment from the hospital.
Security and privacy: The new system needed to be secure and comply with privacy regulations to protect patient information.
Despite these challenges and limitations, we were able to overcome them by working collaboratively with the hospital staff, leveraging best practices in UX design and software development, and continuously testing and iterating our design solution.
Challenges and Limitations
Some key takeaways from this project are:
Create a strategic plan to launch an MVP. This helps deal with out-of-scope requests that could potentially derail the project and helps deliver a quality product in time.
User testing doesn't end after development. Design is a constant iteration of improving the experience for the end user. Always find ways to collect and listen to your user's feedback.
Involve engineering upfront. This helps to reduce any rework later on as an understanding of the technical limitations upfront will help to inform your design strategy.
Take aways
I am half the design team at Reddington.
I joined Reddington as a Mid-level product designer late 2021, as one of 3 designers in a health care facility of over 10 engineers and 2 product managers. I support design across every aspect of our business and am responsible for leading UX and UI across key parts of the application side of the platform.
I've grown tremendously in the last year, some key achievements of which I have listed below:
Implemented a design process. Our team's adoption of this approach has resulted in more structured and organized work processes, facilitating greater visibility for other teams into our upcoming sprints.
Improved usability across the platform. The external consultancy did not conduct any usability tests before handing off the project to the development team. However, since establishing our own design team, we have made a concerted effort to prioritize UX research and usability testing for all our projects.
Establishing a design kit. Thanks to this approach, we have been able to ensure a seamless and cohesive user experience throughout the platform, with a consistent and visually appealing look and feel that enhances the overall user engagement and satisfaction.
Establishing a design system. This approach has enabled the Engineering and Product teams to gain a deeper understanding of the rationale behind our design decisions and the factors that guide our selection of particular components, leading to more informed and collaborative decision-making processes.
Resposibilities
I was involved with the following stages of this project which include:
Conducting user research
Creating user flows
Information architectures
Sketches and wireframe
Prototyping
Usability testing
Our process at Reddington is based on the Double Diamond Theory and Lean UX process. We aim to incorporate the key phases of Discovery, Definition, Ideation and Implementation in all of our projects.
The redesign of the hospital management system for Reddington Hospital was a success, resulting in improved efficiency, accuracy, and patient satisfaction. We were able to develop a user-centered system that addressed the hospital's pain points and provided a better experience for staff and patients alike.
By conducting user research, using a modular design approach, and conducting testing and evaluation, we were able to ensure that the new system met the needs of the hospital and was flexible enough to adapt to future changes. Overall, the redesign of the hospital management system was a significant improvement for Reddington Hospital, and I am glad to be a part of it.